CABLE MASTER PRO

Smart Field Operations Platform

Dispatch Messages

My Jobs Today

Choose the job first, then continue to diagnostics.

Need Action

JOB ACTIONS

Use this when the job needs a supervisor action or cannot be completed.

Issue Search

FIND SOLUTION

Field History Audit

LOST PRODUCTION - TODAY

Escalation Rate

SOP Compliance

High Risk Jobs (Today)

Active Techs (Today)

AI Supervisor Brief

First Time Fix Rate

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Team Equipment Request

Request equipment from warehouse for your team.

Notifications

Need Action Center

Review technician action requests by type.

Time	Tech ID	System	Summary	Status	Risk	Signal / QC	Details

Management Daily Command Center

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JOBS NOT COMPLETED - TODAY

Not Completed by Supervisor

Supervisor Ranking

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Warehouse Risk

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System Health

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Operational Backups

Daily local snapshots for emergency review and restore support.

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Executive Dashboard

30-day company performance, repeat jobs, and equipment usage.

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Error Logs

Time	User	Route	Error

Active Sessions

Shows users active in the last 30 minutes.

User	Role	Company	Login	Last Seen

Supervisor Overview

Supervisor	Tech Count

Companies

Company	Status	Users	Techs	Company Admin	Actions

Activity Log

Time	User	Action	Target	Details

Notifications

Users

User ID	Role	Team	Supervisor	Status	Actions

Teams / Units

Internal groups under this company, like Tech HA.

Activity Log

Receive Equipment Stock

CURRENT ITEM TYPE

Scan item barcode first

Scan Item Barcode or Equipment Serial Manual Type Override

DISPATCH LIVE STATUS

Total Jobs Uploaded: 0
Completed: 0
Not Completed: 0
Bucket Required: 0
OSP Need: 0
Pending: 0
In Progress: 0

Total Lost Jobs: 0
Completion Reality: 0%

Upload NPS Report

Use the Altice NPS/OSAT Excel file.

Upload Scorecard Report

Use the Altice vendor scorecard file to update technician performance.

Latest NPS By Tech

Tech	Surveys	NPS	OSAT	Promoters	Detractors	Updated

Latest Scorecard By Tech

Tech	Name	Comp %	7D Repeat	30D Repeat	On Time	NPS	OSAT

Operational Reports

Download field, warehouse, performance, repeat, and technician balance Excel reports.

Report Date

Report Month

Repeat Lookback

Completed Jobs Follow-Up

Call customers after completion and flag bad experiences before they become poor NPS.

Date

Follow-Up Status

Tech	Job	Customer	Phone	Account	Type	Completed	Follow-Up	Notes	Action

CABLE MASTER

CABLE MASTER PRO

Dispatch Messages

My Jobs Today

Need Action

Issue Search

Optic Diagnostic Engine

SUPERVISOR PORTAL

Field History Audit

AI Supervisor Brief

First Time Fix Rate

Team Equipment Request

Notifications

Need Action Center

MANAGER VIEW

Management Daily Command Center

Not Completed by Supervisor

Supervisor Ranking

Warehouse Risk

OWNER PORTAL

System Health

Operational Backups

Executive Dashboard

Error Logs

Active Sessions

Supervisor Overview

Companies

Activity Log

Notifications

COMPANY ADMIN

Users

Teams / Units

Activity Log

WAREHOUSE PORTAL

Receive Equipment Stock

Assign To Tech

Assign Materials To Tech

Materials / Consumables

Add Materials To Warehouse

Material Inventory

Warehouse Inventory

Search Equipment By Serial

Check Technician Equipment

Weekly Equipment Report

Equipment Request Queue

DISPATCH PORTAL

Notifications

REPORTS PORTAL

Upload NPS Report

Upload Scorecard Report

Latest NPS By Tech

Latest Scorecard By Tech

Operational Reports

NPS DESK

Completed Jobs Follow-Up